muesli's Blog

Believe it or not, I got my Sony GPS-CS1.

But what an effort it took to get hold of it. After Sony sent the package to the wrong address first, I had the chance to experience UPS "First Class" customer service today. I don't want to make this story longer than it already is, so here it is in short-form:

- 10:00am UPS promises me delivery till 11am.
- 11:30am Called UPS. New delivery ETA is now 2pm.
- 2:30pm Called UPS. New delivery ETA is now 5pm.
- 5:15pm Called UPS. Opened an investigation. They promised me the driver would call me within 30 minutes.
- 6:10pm Called UPS. Filed a complaint. They promised me the Barking center would call me within 30 minutes.
- 6:30pm UPS calls. They are sorry, but even though I'm "first class" they won't make it anymore today. The driver already tried once, but couldn't find my place. He might try again on Monday.

Might? Try? What the f***. And you claim you are a delivery service?
So what were my options then? Spend another day waiting on Monday, just to find out the driver still can't find his way? No thanks. I took the Tube and went to Barking myself. So back to the story...

- 7:30pm I'm at Barking, UPS center. They can't find the package, maybe the driver still got it.
- 7:50pm They found it. While they were looking for it in the warehouse, it was standing 1m away from me on the counter all the time.
- 8:20pm Back in the Tube.

"What can Brown do for you?"

I'm so angry. What the fuck is up with the UK and ordering stuff. Are you guys unable to handle a single order properly?! I ordered at dabs.com, they fucked it up big time (products arrived after several weeks), I ordered at amazon.co.uk (they didn't reach me when delivering and decided to not leave me a notification card, so I can have some fun hunting my package and talking to strange persons on the phone) and now I ordered something at sonystyle.co.uk.

I chose the First Class Delivery (13 extra quid, yay) to avoid any fuckup this time. Result? Sony sent my package the very same day (respect!), but to the wrong address. So now my package is somewhere, but not here and Sony tells me they can't look up the tracking ID since they only store them till the package has been delivered (it has not, morons). And UPS? Well, they can't look it up without a valid tracking ID, since that would be against their Data Protection Act. Now Sony offered me to find out the tracking ID till monday. Great. Sum-up: I paid an extra 13 quid so that I have to wait longer and get disgusted by the people on the phone? Great, next time I'll just go to a store. It's cheaper and it's quicker. And if anyone dares to react like the Sony-guy on the phone I'd at least have the chance to punch him in the face right then and there.